At FirstCalling, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our QR safety products and services.

1. Information We Collect

We collect information to provide better safety services to our users:

Personal Information:

• Name, email address, and phone number
• Emergency contact details you provide
• Medical information (if you choose to include it)
• Address and location information
• Payment and billing information

Device and Usage Information:

• QR tag scan timestamps and locations
• Device information and IP addresses
• Website usage analytics
• Service interaction logs

2. How We Use Your Information

We use your information for the following purposes:

• Emergency Services: To provide emergency contact information when your QR tag is scanned
• Service Delivery: To activate, maintain, and improve our QR safety services
• Communication: To send service updates, safety alerts, and support messages
• Account Management: To manage your account and process payments
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and unauthorized access

3. Information Sharing and Disclosure

We only share your information in specific circumstances:

Emergency Situations:

When your QR tag is scanned, we share relevant contact and medical information with the person scanning to facilitate emergency assistance. This is the core function of our service.

Service Providers:

We may share information with trusted third-party service providers who help us operate our services (payment processors, cloud storage, customer support) under strict confidentiality agreements.

Legal Requirements:

We may disclose information when required by law, court order, or to protect the rights, property, or safety of FirstCalling, our users, or others.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement multiple security measures to protect your information:

• Encryption: All personal data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Infrastructure: Industry-standard security practices and regular security audits
• Data Backup: Regular secure backups to prevent data loss
• Monitoring: Continuous monitoring for unauthorized access attempts

While we use industry-standard security measures, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our abilities.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your personal information in certain circumstances

To exercise these rights, contact us at privacy@firstcalling.in. We will respond to your request within 30 days.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

• Active Accounts: Information retained while your QR tags are active
• Inactive Accounts: Information may be retained for up to 2 years after last activity
• Legal Requirements: Some information may be retained longer to comply with legal obligations
• Emergency Logs: QR scan logs retained for 1 year for service improvement and security

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Improve website performance and user experience
• Analyze website usage patterns
• Provide relevant content and advertising

You can control cookies through your browser settings. However, disabling cookies may affect some website functionality.

8. Children's Privacy

Our services may be used for children's safety (child ID tags), but we do not knowingly collect personal information directly from children under 13 without parental consent. Parents or guardians must provide and manage children's information.

If you believe we have collected information from a child under 13 without proper consent, please contact us immediately.

9. International Data Transfers

Your information may be processed and stored in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice on our website or in our services

Continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Officer: privacy@firstcalling.in
• General Support: support@firstcalling.in
• Phone: +91 9999999999
• Address: 123 Safety Street, QR City, India

We are committed to resolving privacy concerns promptly and transparently.