Welcome to FirstCalling. These Terms and Conditions ("Terms") govern your use of our QR safety products, services, and website. By purchasing, using, or accessing our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using FirstCalling products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Product Description and Usage

FirstCalling provides QR-based safety stickers and tags designed to facilitate emergency contact and information sharing. Our products include:

  • Vehicle QR Safety Kits
  • Personal ID QR Tags
  • Pet QR Tags
  • Lost & Found QR Stickers
  • Emergency Alert Services

You agree to use our products only for their intended safety and emergency contact purposes. Misuse of our products for illegal activities, harassment, or any harmful purposes is strictly prohibited.

3. User Responsibilities

As a user of FirstCalling services, you agree to:

  • Provide accurate and up-to-date emergency contact information
  • Keep your QR tag activation details secure
  • Notify us immediately of any unauthorized use of your account
  • Use the service in compliance with all applicable laws and regulations
  • Respect the privacy and safety of others when scanning QR tags

4. Privacy and Data Protection

We take your privacy seriously. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

Emergency contact information is encrypted and only shared when your QR tag is scanned during legitimate emergency or assistance situations.

5. Service Availability

While we strive to maintain 24/7 service availability, FirstCalling does not guarantee uninterrupted access to our services. We reserve the right to modify, suspend, or discontinue any part of our service with or without notice.

In case of service interruptions, we will make reasonable efforts to restore service promptly and notify users of any extended outages.

6. Limitation of Liability

FirstCalling provides emergency contact facilitation services but is not responsible for:

  • Emergency response outcomes or delays by third parties
  • Actions taken by individuals who scan your QR tags
  • Network or technical failures beyond our control
  • Misuse of QR tags by unauthorized persons

Our liability is limited to the purchase price of the product or service in question.

7. Refund and Return Policy

Physical QR tags and stickers are non-returnable once activated. Refunds may be provided for:

  • Defective products reported within 7 days of purchase
  • Service issues that cannot be resolved within a reasonable timeframe
  • Billing errors or duplicate charges

Contact our support team at support@firstcalling.in to request a refund or report product issues.

8. Intellectual Property

All content, trademarks, logos, and intellectual property associated with FirstCalling are owned by us or our licensors. You may not reproduce, distribute, or create derivative works without explicit written permission.

9. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

10. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts in [Your City], India.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new Terms.

12. Contact Information

If you have questions about these Terms and Conditions, please contact us:

  • Email: support@firstcalling.in
  • Phone: +91 9999999999
  • Address: 123 Safety Street, QR City, India